Base de connaissances

Yes. Our managed hosting service includes server provisioning, SSL certificate management, automated backups, uptime monitoring with alerting, log ma…

Absolutely — that's one of our core strengths. We architect applications for scalability from day one. As your traffic, data, or feature needs grow, …

Through our client portal at hayce.ca. Log in to create a support ticket with details about the issue, priority level, and any screenshots or files. …

Yes, training is included as part of our delivery process. We provide documentation, video walkthroughs, and live training sessions tailored to your …

Response times depend on your support plan and issue severity. Critical issues (site down, security breach) get a response within 1-2 hours. High-pri…

Post-launch support includes bug fixes, security patches, performance monitoring, server maintenance, and minor feature updates. We offer structured …